Ty-Elli Group Practice

Ty-Elli Group Practice 2022-10-06 Person 1 5 0

Only lived Llanelli for 16 months seen doctor once in sep 21 he was great very helpful ,the problem with this surgery Receptionists aggressive,No empathy, dismissive .I had major op was trying to speak GP the receptionist refused a call back talking over me whilst I tried to explain, I only got attention when I raised voice asked her name ! Also have tried constantly toget through at 8,30am often number 18! In queue then no appointment no call back ,went into surgery after finding out hospital had a large mass ,I was in tears begging to see someone receptionist cold said NO! Phone in morning explained had been trying ,not interested told me go A&E ,they need retraining I’ve never been spoken to like this before .they seem to run place not Doctors

Receptionists need training in empathy !! If you have on going illness you should be able to see doctor or at least speak to one

Ty-Elli Group Practice 2022-05-28 Person 4 5 0

It has been my experience that my GP Dr.Alan Williams finds time to listen, advise and discuss each condition I present with. I have never felt rushed, despite the fact that I am aware of the time constraints and work load he has ahead of him. I both trust and respect his diagnosis and feel safe and contented with the care I receive. We shouldn’t blame individuals regardless of their role when the system imposed both on them and us falls short. Thanks to the introduction of the NHS, we are experiencing longer life spans and as such require use of the NHS throughout a much longer retirement. We in the U.K. take free health care for granted, but surely this cannot be the case indefinitely, after all the NHS was established to provide free health care at the point of need many decades ago, a time when people like us lived in poverty and squalor, a time we’ll before the advances in medicine that we have become accustomed. Advances in medicine and an ageing population, result in additional costs to health care. Receptionists are the people who are patient facing and have to say ’no’. No one likes to be told no, especially when we feel ill or that we have the right to something, so what do we do we criticise the very people who keep the surgery functioning. It’s the system which is out of date for the demands we impose on it, not those who work it.

My only moan is that if you are unable to sit with your finger on the call button at 8.29 and 40 seconds then you will be number ‘don’t bother’ and need to repeat the process daily. This maybe ok if you are unemployed but if you work or have a debilitating condition appointments are filled before you can ring. With regard to prescriptions. If a medication change takes place the new medication will be due at a different time to the rest. This means 2 trips for the patient or 2 deliveries for the chemist and maybe just a day or 2 apart. It would be helpful if a part scrip could be given for the number of tablets required so all meds are due at same time. Better for the environment, the patient and release pharmacy staff enabling them to carry out other tasks.

Ty-Elli Group Practice 2022-05-05 Person 0 5 0

The receptionists are often aggressive and rude and play games, they either try to trip you up and ask you whats wrong and tell you , you dont need to see a doctor, even though theyre obviously not medically qualified to pass such a judgement. They refuse to pass any messages to anyone, refuse to put you through to anyone....Usually tell you to phone back the next day as they cant book appointments for the next day, which is a crazy strategy or occasionally will ask a clinician or nurse to ring you back. But if you get such a call back often the clinician or nurse cannot do what the doctor does and also often cannot diagnose over the phone, often cannot prescribe anti biotics and do not offer any zoom or whats app camera phone calls like other surgeries. There is very little or no empathy for sick patients coming from the staff. They also only collect prescriptions from the surgery next door 2 times a day. Due to covid restrictions? Ridiculous. So piles of prescriptions mount up on the desk for 8 hours whilst those poor sick people wait ill at home for their pills which often get delayed for another day due to their refusal to do more than 2 prescription collection in the pharmacy literally 40 feet away. Heartless, disgraceful. No one seems to deal with this poor quality service or the bad attitude. There doesnt seem to be anyone you can talk to about it. So the patients feedback is ignored and it just gets worse.

Everything. Start with a proper complaints procedure where a patient can ring and speak to someone to complain and a suggestion box that is read by these same people and taken very seriously. re-train all staff and teach them EMPATHY for sick people. If they cant show that they should be sacked.

Ty-Elli Group Practice 2022-01-19 Person 2 5 0

I explained I had two important conerns. (Haven't been to my gp for about 5 years ) and was told we didn't have time to discuss both so had to prioritise one.. I couldn't believe it. Was hardly expecting to have an hour discussion, but some patience .

Absolutely awful GP should be ashamed of themselves and their attitude.

Ty-Elli Group Practice 2021-10-13 Person 1 5 0

Rude reception on phone not helpful at all could not care Treat

Treat us like people vets give better care to my dog